These Terms & Conditions ("Terms") govern your use of InstaCare (used to book at-home medical services) and InstaConnect (used by healthcare professionals to deliver those services), together with their related services ("Service"), operated by Aartas Care Private Limited ("ACPL", "we", "our", or "us"). By downloading or using either app, you agree to be bound by these Terms.
Please read these Terms carefully before using the Service. If you do not agree, do not use the apps.
1. The Service
Our platform is an on-demand medical service that connects users with qualified healthcare professionals for at-home medical services, including but not limited to:
- Wound care and dressing
- Nebulisation
- IV therapy and fluid administration
- Vitals monitoring (blood pressure, SpO2, temperature, pulse)
- Vaccinations
Users book and pay for services through the InstaCare app, while healthcare professionals receive, navigate to, and deliver those visits through the InstaConnect app. We act as a platform connecting those who need care with those who provide it. We are not a medical institution and do not provide medical advice, diagnosis, or treatment directly.
2. Eligibility
- You must be at least 18 years old to create an account and book services.
- You may book services on behalf of family members, including minors, provided you take full responsibility for the booking.
- Healthcare professionals must be qualified, verified, and onboarded and approved by ACPL before accepting or delivering visits.
- You must provide accurate personal information during registration.
- By using the Service, you confirm that all information you provide is true and complete.
3. Account & Registration
- InstaCare accounts are created using your mobile phone number, verified via OTP.
- InstaConnect accounts are provisioned and approved by ACPL, and are accessed using an email address and password with optional biometric (Face ID / fingerprint) unlock. Healthcare professionals are required to submit credential documents during registration.
- You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.
- You must notify us immediately of any unauthorised use of your account at tech@aartas.com.
- We reserve the right to suspend or terminate accounts that violate these Terms.
4. Booking & Service Delivery
- Services can be booked as instant (30–60 minutes) or scheduled for a later time and date.
- Availability of services depends on your location and pincode serviceability.
- Once a healthcare professional is assigned to a booking, you receive real-time updates and can track their location.
- When booking, you are responsible for ensuring a safe and accessible environment upon arrival, and for providing accurate address and contact information at the time of booking.
- Healthcare professionals agree to accept assigned visits, navigate to the service location, keep location sharing active during an active trip, deliver services professionally and within their scope of practice, and upload accurate visit reports.
5. Cancellations & Refunds
- You may cancel a booking before a healthcare professional is assigned at no charge.
- Cancellations after assignment may be subject to a cancellation fee.
- Refunds for cancelled or failed bookings will be processed to the original payment method within 5–7 business days.
- If a service cannot be completed due to circumstances beyond our control (e.g., inaccessible premises, incorrect address), a partial or full charge may still apply.
6. Payments
- All payments are processed securely via Razorpay.
- Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes.
- Additional consumables (medicines, equipment) used during a visit may incur extra charges, which will be shown in the app before you are asked to pay.
- We do not store your card or bank account details on our servers.
7. Medical Disclaimer
The platform provides access to qualified healthcare professionals for specific, defined medical procedures. It is not a substitute for emergency medical care, hospital services, or consultation with a licensed physician.
- In the event of a medical emergency, call 112 or your local emergency number immediately.
- Do not use the Service for emergency or life-threatening situations.
- The healthcare professionals on our platform are qualified and verified, but clinical outcomes may vary.
- We recommend consulting a doctor before or after using any medical service.
8. User Conduct
When using either app, you agree not to:
- Provide false information about yourself or the person requiring care.
- Harass, threaten, or abuse any other user, healthcare professional, or ACPL staff.
- Use the Service for any unlawful purpose.
- Attempt to interfere with the proper working of the apps or their backend systems.
- Book services with no intention of using them.
Healthcare professionals additionally agree to access and use any information made available to them only for the purpose of delivering the assigned visit, and never to disclose or misuse it. We reserve the right to suspend users who violate these conduct standards without prior notice.
9. Intellectual Property
All content in the InstaCare and InstaConnect apps — including text, graphics, logos, icons, and software — is the property of Aartas Care Private Limited and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
10. Limitation of Liability
To the fullest extent permitted by law, Aartas Care Private Limited shall not be liable for:
- Any indirect, incidental, or consequential damages arising from use of the Service.
- Clinical outcomes of medical services delivered by healthcare professionals on our platform.
- Delays in service delivery caused by traffic, weather, or other circumstances beyond our control.
- Losses resulting from unauthorised access to your account.
11. Governing Law
These Terms are governed by the laws of India. Any disputes arising from the use of InstaCare or InstaConnect shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
12. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted at this URL with a revised effective date. Continued use of the app after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
For questions about these Terms, please contact us:
- Email: tech@aartas.com
- Phone: +91 87964 64688
- Apps: InstaCare & InstaConnect
- Operated by: Aartas Care Private Limited (ACPL)
- Registered office: 18A, Ring Road, Vikram Vihar, Lajpat Nagar 4, New Delhi 110024, India